The events of 2020 set a lot of transformations in motion that we’ve needed but have been fighting for a while: the shifting of at least some school, work and healthcare online; a reckoning with our nation’s systemic racism; and the elevation of health and well-being as a priority in our workplaces and schools.
These are priorities that employees, students, patients and customers will hold organizations accountable to from now on. In 2020, we were all forced to wear masks. But we also had an awakening: a realization that we’d been forced to wear masks our entire lives. And we’re tired of it.
Now you and your organization have to decide what changes stay and what changes go. You have to make good on all those promises for social justice. You have to learn how to lead when some people want to come back on site while others want to remain remote. You have to figure out how to maintain a focus on wellbeing even as the urgency of global health crisis starts to wane.